Experience
Property Manager | Leasing Specialist | Realtor
TJC Real Estate and Management Services
Denver, CO 2018- Present
- Oversee 308 single family homes, townhomes, and condos. From work orders to lease renewals to new leases, I also show properties, negotiate lease terms, manage vacant properties, onboard new owners, handle owner take-backs and lead the owner and tenant retention plan.
- Reconstructed the maintenance team processes to reduce manpower and improve vendor, tenant and owner communication.
- Increased rent 3-5% through successful rent renewals.
Property Manager | Leasing Specialist
TLC Properties
Springfield, MO 2014 – 2018
- Managed a 300 unit apartment complex.
- Managed work orders, the maintenance team and vendor relations.
- Executed the marketing and leasing of all units.
- Successfully combined two leasing offices into one and assisted in the creation of an employee Training Guide.
- Modified the property processes to reduce manpower, enhance employee and resident experience and lower overall costs.
- Honored Top Manager with the title of Change Champion
Education
and training
Ambrust
Real Estate Institute
Denver, CO
Real Estate Licence
Ozarks Technical
Community College
Springfield, MO
Associates Degree
Software
Appfolio
Google
Workspace
ShowMojo
Slack
Skills
Project
Management
Client
Relations
Goal
Execution
Team Supervisor
Projects
I am a Property Management Professional with 6 years of trackable results in two
extremely diverse areas of the US.
The A-Z knowledge of Property
Management I possess will help your company…
My real estate license and transactional experience further add to my ability to increase revenue at your company.
My goal is to become your most indispensable asset by growing your inventory, streamlining processes, and delighting your renters, your owners, and yourself.
Portfolio Building
Challenge
The 2019-2020 property market made it tough to sustain rental properties. Our goal at TJC was to grow our property numbers and sustain our current ones.
Solution
I worked as part of a team responsible for sales and onboarding. We were proactive in outreach, like contacting FSBO sellers. It was also important to keep our inbound response rate at 100% and develop our sales skills.
Results
We grew our rental portfolio by 50 properties. Our property owners had high satisfaction rates because of an onboarding process that was smooth and thorough.
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Employee Process Scaling
Challenge
The policies and procedures at TLC hadn’t been updated in years, making them obsolete. New employees had nothing to reference for procedures or questions.
Solution
I helped select a team of superstars to meet regularly and create the company Policy & Procedures Manual. We organized, wrote, edited, and formatted the material using our knowledge and research.
Results
New employees are given a copy of the manual to facilitate their onboarding. Even long-term employees reference the manual when situations arise.
Owner/Tenant Real Estate Program
Challenge
Rental tenants and property owners were a referral resource that wasn’t being utilized.
Solution
I was tasked with setting up a program that would provide company agents with an auto-sphere. I worked with the manager in dividing up the properties and implementing the system.
Results
The program helped recruit and retain several agents, many of whom transitioned from Property Manager to Agent. Tenants and owners were pleased that they had a real estate resource they trusted.
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Rental Protection Plans
Challenge
Property owners often incurred large surprise costs for evictions, property damage, pet damage, and systems failures. TJC wanted to offer peace-of-mind and build monthly recurring revenue with a Protection Plan.
Solution
I researched and presented the Protection Plan concept to TJC management. After buy-in, I created the program from pricing and coverage to structure and workflows. I then wrote and designed marketing flyers and managed sales.
Results
A new revenue stream was created for TJC. Property owners were relieved at the reduction in out-of-pocket spending.
References
I've had the pleasure of working with Janessa for the past 3 years and I can certainly attest to her honesty, accountability and exceptional customer service! Her knowledge in the industry is unparalleled, but it is her ability to foresee issues before they arise and create a solution to either resolve it or avoid it all together that attests to her admirable leadership! I highly recommend her and wish I could hire her myself!